grafik sgpPrivacy Policy

This page describes what we collect when you use grafik sgp and how we keep that data protected. We at grafik sgp understand that your personal information is sensitive, so we handle it carefully and transparently. We collect only what is necessary to verify your identity, process your deposits and withdrawals, and comply with anti-fraud and anti-money-laundering rules.

Our services are available in supported jurisdictions only. When you create an account on grafik sgp, you provide personal data—your name, email, phone number, date of birth, and identity documents. You also generate transaction data—deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet; bets placed on Liga 1, Piala AFF, live blackjack, or other games; and withdrawals back to your original payment method. All of this data is encrypted and stored securely.

This policy explains what we collect, how we use it, who may access it, how long we keep it, and your rights. If you have questions before creating an account, please contact our support team.

What Data We Collect and Why

We at grafik sgp collect information in two categories: information you provide directly, and information we generate automatically. When you register, you give us your email address, phone number, full legal name, date of birth, and a copy of your national ID or passport. We use this information to verify your identity (a process called Know Your Customer, or KYC) and to confirm that you meet legal requirements to use grafik sgp in your jurisdiction.

We also collect technical data automatically. When you access grafik sgp via web browser or mobile app, our servers log your IP address, device type, operating system, browser version, and the pages you visit. We use this technical data to detect fraud, understand how users interact with grafik sgp, and improve our platform's performance and security.

During major holidays like Idul Fitri, Idul Adha, Imlek, and Nyepi, our data collection and processing continue as normal, though some payment processing may be delayed due to banking-network reductions.

How We Use Your Data

We at grafik sgp use your data for six primary purposes. First, we verify your identity and confirm your legal eligibility to use our platform in your jurisdiction. Second, we process your deposits and withdrawals by sharing necessary information (name and amount) with your payment provider—local payment, online payment, e-wallet, mobile banking, local payment, online payment, or your bank (e-wallet, mobile banking, local payment, online payment). Third, we detect and prevent fraud by analyzing your activity patterns and comparing them against known fraud indicators.

Fourth, we comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations by maintaining records of your identity and transactions. Fifth, we improve grafik sgp's functionality and user experience by analyzing aggregated, anonymized data about how users interact with our platform. Sixth, we contact you about account updates, payment confirmations, or support responses using your email or phone number.

We do not use your data for marketing purposes unless you explicitly opt in. We do not sell your data to third parties. We do not use your data to make decisions about your account (e.g., banning you from grafik sgp) based solely on automated processing—any account closure or suspension is reviewed by a human team member.

Third-Party Processors and Data Sharing

We at grafik sgp share your data with third parties only when necessary and only for specific purposes. When you deposit or withdraw via e-wallet, mobile banking, local payment, online payment, e-wallet, or mobile banking, we share your name, account details, and transaction amount with your e-wallet provider. When you use a local payment, online payment, e-wallet, or mobile banking virtual account, we share similar information with your bank. These payment providers use your data only to process the transaction.

We may also share data with fraud-detection services and compliance providers to detect and prevent financial crime. We do not share data with marketing companies, data brokers, or advertisers. If we are required by law to disclose your data to government authorities (in Jakarta, Surabaya, Bandung, Medan, Semarang, or elsewhere in your jurisdiction), we comply with legal orders while protecting your privacy to the extent allowed by law.

Our own servers and databases may be located outside your jurisdiction. When your data crosses borders, it remains encrypted and subject to our data protection standards, which match or exceed the protections in your home country.

Your data on grafik sgp is encrypted, never sold, and shared only with payment providers and compliance services for your protection.

How Long We Keep Your Data

We at grafik sgp retain your personal data and transaction history for as long as your account is active. If you close your account, we keep your data for a retention period of seven years to comply with financial regulations and detect fraud. After seven years, we delete most personal data, but we may retain anonymized or aggregated data for analytical purposes.

If your account is suspended or closed due to violation of our terms or suspected fraud, we retain all associated data indefinitely to prevent re-registration of fraudulent accounts and to support any legal investigation.

Your Rights and Data Access

We at grafik sgp respect your rights over your data. You have the right to access all personal information we hold about you by requesting a data export from your grafik sgp account settings or by contacting our support team. You have the right to correct inaccurate information—if your phone number or address has changed, update it in your account anytime. You have the right to request deletion of your data, subject to legal and compliance requirements (we may need to retain some data for financial regulations).

To exercise any of these rights, contact our support team with a clear request. We respond within thirty days. If you are unsatisfied with our response, you may escalate your request or contact your local data protection authority.

Security and Encryption

We at grafik sgp use industry-standard encryption (TLS/SSL) to protect data in transit between your device and our servers. Your password is hashed and never stored in plain text. Your payment details are not stored on our systems in full—when you deposit or withdraw, you are redirected to your payment provider's secure interface to complete the transaction. This approach ensures that sensitive payment information never sits on grafik sgp's servers.

We implement access controls so that grafik sgp staff can access your data only when necessary (e.g., to process a withdrawal or investigate a dispute). We conduct regular security audits and maintain backups to protect against data loss. However, no security system is perfect—if you suspect unauthorized access to your account, contact our support team immediately.

Cookies and Tracking Technologies

We at grafik sgp use cookies—small files stored on your device—to remember your login preferences, keep you authenticated during your session, and measure how you interact with our platform. These cookies do not contain your personal data, but they may contain a session ID that links to your account. You can disable cookies in your browser settings, but doing so may affect grafik sgp's functionality (e.g., you may be logged out after each page load).

We do not use cookies for tracking or advertising. We do not share cookie data with third parties for marketing purposes.

Jurisdiction and Contact

Our services are available only where local law permits. If you are unsure whether grafik sgp is legal in your jurisdiction, we recommend you consult your local gaming authority. We do not knowingly collect data from users in jurisdictions where our services are prohibited.

If you have any questions about this privacy policy, wish to request access to your data, or want to report a privacy concern, please contact our support team. We respond to all privacy inquiries within thirty days.

We may update this privacy policy from time to time. When we make material changes, we notify you via email and update the date at the top of this page. Continued use of grafik sgp after a policy change means you accept the updated terms.

Summary

We at grafik sgp collect personal data (name, email, ID) to verify your identity and process payments. We collect transaction data (deposits, withdrawals, bets) to track your account activity and comply with financial regulations. We collect technical data (IP address, device info) to detect fraud and improve our platform. All data is encrypted and shared only with payment providers and compliance services when necessary.

You have the right to access, correct, and request deletion of your data. We retain your information for seven years after account closure for compliance purposes. Our security practices meet industry standards, and your sensitive payment information is never stored on grafik sgp's servers.

This privacy policy reflects our commitment to transparency and your right to understand how we handle the information you trust us with.